FAQ
What sizes do you stock?
Size 1 to 4 years in selected styles. Sizes 5 to 8 years coming soon.
Do you offer gift wrapping?
We take pride in offering complimentary gift wrapping with every order. Our exquisite wrapping includes quality tissue, adorned with a thick satin ribbon featuring our signature 'Miss Ayana Rose' branding. Each package is delicately finished with a floral flourish, accompanied by care instructions and a heartfelt thank-you card. Our aim is to create a truly special unboxing experience, ensuring that every recipient feels the 'wow' factor when they receive their purchase from us.
Does your dresses exhibit slight variations due to their handmade nature?
Yes, our dresses are meticulously handmade by skilled seamstresses who pour great patience and care into crafting each garment. Unlike mass-produced clothing churned out by factories, our handmade dresses may display subtle differences in smocking and embroidery, adding to their unique charm and individuality.
I have made an error with my purchase, how do I resolve this?
Accidents happen! Please email us within 24hrs of purchase at info@missayanarose.com to resolve order errors. Quote your order # in the subject line. Unfortunately, once an order has already been shipped the amendment will be dealt with as per our exchange policy.
Why are there limited sizes?
Miss Ayana Rose dresses are hand-made in small runs and each style is unique. Only a few dresses of each size are made in every style. The sizes that are displayed are the only ones available.
How do I determine the correct size for my child?
We recommend referring to our size chart, which provides detailed measurements for each size. If you're unsure, feel free to reach out to our customer service team for personalised assistance.
Can I customise the color or design of a dress?
At this time, we do not offer customisations. However, we continually introduce new styles and colors to our collections, so be sure to check back frequently for updates.
What materials are used in your dresses?
Our dresses are crafted from high-quality materials such as cotton, lace, tulle, and satin, ensuring comfort and durability for your little one.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please refer to our shipping policy for more information.
How do I care for my Miss Ayana Rose dress?
Refer to our Care Instructions page.
Are your dresses suitable for special occasions like weddings or parties?
Absolutely! Our dresses are designed with special occasions in mind and are perfect for weddings, parties, photoshoots, and other memorable events.
Do you offer discounts for bulk orders or wholesale purchases?
We occasionally offer promotions and discounts. If you're interested in bulk orders or wholesale purchases, please contact our team for more information at info@missayanarose.com
Can I track my order once it's been shipped?
Yes, we provide tracking information for all orders once they have been shipped. You will receive an email with tracking details so you can monitor the status of your delivery.
How can I stay updated on new arrivals and promotions?
To stay informed about our latest arrivals, promotions, and exclusive offers, be sure to subscribe to our newsletter and follow us on social media platforms like Instagram and Facebook.