Refund policy

 

Welcome to Miss Ayana Rose, where we strive to ensure your experience is as enchanting as our dresses. Please choose carefully, as we regret to inform you that Miss Ayana Rose does not offer refunds for change of mind or incorrect sizing. Regrettably, returns or exchanges due to a change of mind cannot be accommodated.

Size Exchange Policy:

Understanding the challenge of finding the perfect fit for your rapidly growing little one, Miss Ayana Rose extends a 14-day return policy exclusively for size exchanges. Should the originally ordered item be unavailable, we are pleased to offer either a store credit note or exchange for an alternative item.

Our team endeavours to process all returns within 10 business days of receiving the product. You will receive an email notification regarding the status of your return. If your exchange is time-sensitive, we recommend placing a separate order for the correct size, and upon processing the return, we will promptly issue a cash refund.

Kindly note: Customers are responsible for covering all postage costs associated with returns or exchanges. Miss Ayana Rose reserves the right to decline returns for products showing signs of wear, wash, or defects.

Sale Items:

  • Strictly no refunds or exchanges on sale items. All sales are final.
  • Pricing adjustments cannot be made once the order is placed.
  • Shipping charges are non-refundable unless the item is faulty.

Customs Duties and Sales Taxes:

  • Non-refundable through Miss Ayana Rose.
  • Customers may contact their local customs bureau directly for possible recovery of these charges.
  • Hiring a customs broker is recommended for claiming duties on returned merchandise.

Faulty Items:

We take pride in the craftsmanship of our garments, and each Miss Ayana Rose piece undergoes careful inspection. In the rare event of a fault:

  • Please notify our team immediately.
  • Return the product in its original condition within 14 days of purchase for store credit, exchange, or cash refund.
  • Contact us at info@missayanarose.com, providing your order number and a description of the fault with photos.
  • If your claim is accepted, you will be reimbursed for return shipping charges.
  • In accordance with regulations, Miss Ayana Rose will replace the item or provide a full cash refund depending on stock availability.

Minor Inconsistencies:

Due to the handmade nature, minor inconsistencies in smocking and embroidery may occur and are not considered faults. These nuances add to the uniqueness of our garments.

Wear and Tear:

Normal wear and tear or failure to follow care instructions are not considered faults.

Please note that our care instructions have been thoughtfully designed to help you preserve the timeless beauty of your Miss Ayana Rose smocked and special occasion dresses for years to come. Each dress reflects the exceptional skill and dedication of our talented artisans, and we encourage gentle care to maintain its quality.

Every Miss Ayana Rose hand-smocked and handmade special occasion dress is crafted by our skilled artisans, featuring detailed hand work such as hand-smocking, embroidery, embellishments, and pearl work. Due to the nature of handcrafting, dresses may occasionally vary slightly in appearance. These variations are not considered flaws but are instead delightful characteristics that highlight the uniqueness of items lovingly made with care and devotion by one female artisan especially for your princess.

 

Care Instructions:

Handle your garment with care and follow the washing instructions provided on the care labels, on our packaging, website, or contact us at info@missayanarose.com for guidance.

For all exchanges, or faulty item claims, please contact us at info@missayanarose.com. Your satisfaction is our priority, and we are here to ensure your Miss Ayana Rose moments are filled with joy and beauty.